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04. Ray Gallon: Cognitive Science & User Assistance (Nov. 13, 1013)

A picture of Ray Gallon
Ray Gallon presents: Cognitive Science and the Architecture of User Assistance

Join us on Wednesday, November 13, 2013, to network with your colleagues and meet Ray Gallon. Ray is coming from France (or Spain) to tell us why cognitive science principles are important to user-assistance design.

Schedule: Wednesday, November 13, 2013

5:30 pm - 6:30 pm: Networking & Refreshments
6:30 pm - 8:00 pm: Presentation/Q&A

About Cognitive Science and the Architecture of User Assistance

User Assistance (UA) used to be called documentation and was tacked on to products. There was no need to include it in the Information Architecture.

Today, however, UA needs to be an integral part of the product, designed and embedded into software and web interfaces.

This presentation explains why this is so important, from the basis of cognitive science.

Takeaways include:
- What happens when we learn by doing?
- How do we build cognitive demand?
- How can we justify a cognitive approach to our employers or clients?
- What is true mastery and why do we want our users to have it?

Enjoy Ray's recent writings:
- The Connected Body


You cannot walk in.  To enter, go to the Registration region, sign up, and pay in advance.

Medidata Solutions
111 5 Ave, Fl 6, x between E 18 St & E 19 St
New York, NY 10003 USA

Subway L, N, Q, R, 4, 5, 6 to 14 St-Union Sq

Day of event contact +1.8624529927

Please REGISTER EARLY and by Tuesday, November 12, 2013.
You can attend this program virtually - we will send you the connection information the day before the event.
  1. Click the payment drop-down to see your options. (Live, virtual, student, etc.)
  2. Select a payment option and click Buy Now.
We cannot refund your payment, but you can transfer your registration.